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Privacy

Refund Policy:

Dr. Richie.solutions offers a 7 day cancellation policy: upon purchase of a courses, or services which are subject to a 20% admin fee charge. Due to the nature of Dr.Richie.Solutions services, products and courses, NO refunds will take place in the event that the course or services has started or the member has gained access /downloaded or received copies of any / all digital content or material.

 

All Refunds are subject to Dr Richie Achukwu's discretion, and is final, due to the nature of the services rendered, and up to a maximum of 80% of the total value paid (Proof of payment) by the member. We retain the right to remove any member from any and all services, courses, or groups at Dr Richie Achukwu's discretion.

 

TERMS AND CONDITIONS

All services are payable upfront and in full, unless specifically arranged.

Please be so kind as to send us a proof of payment: info@drrichie.solutions

PLEASE NOTE: Learners are responsible for their own wi-fi and electronic equipment to connect with on-line / live classes or events. 'No bookings will be accepted if made without proof of payment (copy of deposit slip or electronic transfer advice) and an official company order form (when applicable).

Payment must be made at least 3 working days prior to the service delivery date. The organisers may refuse admission where evidence of payment cannot be provided. Learners will be registered on a "first-come, first-serve" basis. All group gatherings’ attendance is subject to personal choice, at own risk, and for own account.

 


CANCELLATION AND REFUNDS

 Goods and services relating to purchases through PayPal, EFT. Please note all refunds have a 20% of total purchase amount, admin fee.

Due to the nature of the products and services being offered, a standard 7 days cancellation policy is in effect, after making the payment for the course / programme or service and is relevant to any materials that have been received, viewed or accessed by the student. All refunds are subject to approval by the founders, and decisions are final. Refunds will be declined in the event that:

  • Materials have been received / posted to the student;

  • Gained access to the digital content for review,

  • Downloaded or received any / all content regardless of format (Physical copies / digital downloads or viewing).

  • the students / coachees fail to attend the required classes,

 

Cancellation must be made in writing by email info@drrichie.solutions

The student must return any and all materials in the same condition as received, as soon as possible and at the students’ own cost and risk. When doing so the student should state his / her name, address, invoice number and the reason for cancellation. The students are liable for

all costs incurred in returning the goods to;

Dr.Richie.Solutions  

Prism Office Park, Building 1, 1 Ruby close drive, Fourways, Gauteng, S.A

 

You may cancel your purchase within 7-Days, in writing to info@drrichie.solutions


RESERVE THE RIGHT

We reserve the right to change the content of the presentations or if necessary to substitute a speaker/presenter or facilitator. Dr.Richie.Solutions reserves the right to postpone or cancel coaching / training programs should the number of bookings not justify the presentation of the event.

 

PRIVACY POLICY 

​The Data Controller

This privacy policy relates to Dr.Richie.Solutions website. We may collect certain information about you in the course of our dealings and through transactions with you. We take privacy and security of customer information seriously and operate a high level of internal security. We will treat your personal data as confidential and will only use it as set out in this privacy policy. By dealing with us you agree to us collecting, using and publishing your personal information in accordance with the details below.

 

What information do we collect about you?

  • We collect information about you when you register with us, when you use our services and when you contact us by e-mail or contact forms. We collect information that will help us provide you with a better service whenever you interact with us by whatever means you choose to communicate with us, that could be via the website, email, phone or any other form of interaction such as social media.

  • When subscribing there is a link to this privacy policy and also in the confirmation email that we send when you subscribe and also an ‘unsubscribe’ link at the bottom of every email communication.

 

How will we use the information we collect about you?

 

We will do the following with your personal information:

  • store and use it to provide you with any services which you order from us and maintain evidence of your being a subscriber to our services.

  • and improve and develop the services we offer by analysing your information including information related to your usage of our website or any other interaction with us

  • as a subscriber, either contractually (as a customer) or as somebody who has demonstrated clear interest in our products (subscribed to find out more), we will send you information and updates about them and the group and its services.

  • If you no longer wish to receive marketing material, simply click the ‘unsubscribe button’ that is included on every electronic communication such as email or contact us to request that we unsubscribe you.

 

How long do we store and use your data?

  • we keep and use your data under contract for as long as you choose to maintain your account once opened, whereas data from subscribers who don’t open an account remains on our system for 3 years after registering or initially subscribing.

Will we share your information with anyone else?

  • Apart from our business and the partners or processors that we employ under strict privacy contracts to carry out work for us, we don’t share any data with unrelated parties. Be assured that your privacy is important to us and so your data cannot be accessed by any unauthorised person or business.

  • If for any reason we needed to share your data other than for our business in the future, we will first ask your permission to do so.

 

Can you update your information?

  • Most of your data is held in your account on our members portal, you can securely access it there and we’d appreciate it if you keep it up to date amend it or add to it as you wish. Your data is held there under contract until you close your account with us at which point, access to your courses will be disabled and your data will be deleted.

  • You may also update your information by contacting us by email as set out below. Please help us keep your personal data up to date by notifying us of any such changes in accordance with this privacy policy.

 

Can you ask for a copy of the information we hold?

  • We conform to the latest data regulations for May 2018 and in addition we conform to best practice by enabling your rights to access your data via your account where available.

  • In addition to conform to the latest data protection legislation i.e. the GDPR 2018 and accordingly your right to access any personal information that we may hold about you. This could be in addition to what you can freely access from the portal and may include for example, information relating to affiliate programme activity if applicable. To access this information or advise us to delete it (right to be forgotten) please contact us as set out below, there may be a charge depending on the circumstances.

 

Contacting us

If you:

  • do not wish to receive marketing material; or

  • wish to update your personal information or request access to it: or

  • have any other queries or requests about our processing of your personal information Please contact us at info@drrichie.solutions

Privacy Policy Details

Lawful basis for ‘processing your data’

We process personal information on the following bases:

  • Enquirers and subscribers who have not purchased and so not opened an account are processed under the Privacy and electronic communication regulations for ‘soft opt-in’ rules.

  • More recent subscribers will have been also offered the opportunity to consent to their data being processed and to receive marketing material.

  • Any customer or subscriber can exclude themselves from receiving marketing material by simply unsubscribing using the facility included on every communication.

 

Personal data for International Customers

We are based in South Africa and comply with all local privacy regulations, we cannot legislate for any regulations or laws that may apply differently in other countries. Submitting your personal data is done so strictly on that basis and the data of any foreign nationals that we may hold as a result is the responsibility of the person who submits it. If you would like us to remove any data please contact us and advise us as detailed above

 

Confirming that you are the subscriber

We provide individuals with privacy information at the time we collect their personal data from them and confirm it immediately with a follow up email to confirm that it is you who has submitted the data and to confirm that our customers are aware of our position on personal information

 

Marketing to Children

  • In line with the new data laws, on registration we ask the customer to confirm that they consent to receive marketing information and that you are 16 or over.

  • Our courses and services are designed for adult education only.

 

Use of ‘electronic communications’

We try to use the most popular and convenient forms of electronic communication. This could include email or sms or for example, new and emerging forms of communication such as Facebook messenger/ WhatsApp / telegram. Where we ask for consent to receive communications we are doing this in general to cover all forms of electronic communication- if you wish to be excluded from any simply use the unsubscribe link on every communication or contact us as above.

 

Use of Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, designed to improve your experience. For more information on cookies and how we use them please refer to our separate cookie policy, which describes what information they gather, how we use it, why we sometimes need to store these cookies and how you can remove them if you wish to.

How do we use Profiling?’

To avoid wasteful or potentially annoying marketing where products are not appropriate, we use various profiling tools to help us select just the customers whom we believe will be interested in a particular offer or piece of information. Clearly, this can never be 100% accurate but we hope it helps us provide information that is relevant and of interest to you rather than sending everything that is available on our website. To exclude yourself from any profiling and to just receive everything, please contact us and advise us of your wishes.

Changes to the Privacy Policy

We regularly review and, where necessary, update our privacy information and should there be any change of use of our privacy information, we’ll communicate the changes to individuals before starting any new processing.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

 

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

 

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

 

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

 

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

 

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: info@drrichie.solutions

By submitting your purchase, signing up using our forms, you agree to the terms and conditions as stated.

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